Returning BT/EE equipment

[Markdija]

I have sent back to Bt / EE , but they keep asking for it back , I have called them twice ( takes over 40 minutes to one hour) .

I have a picture of thier posting and our certificate of posting sent in our main post office. If I get get sent a bill for this I will be annoyed , as I physically can not do any more for them , apart from come and do the job for them. Watch this space. Markdija 

[MargaretWalton]

All sorted now thanks

[Wallopboy1]

Had the same problem just had it resolved by BT/Broadband help. Received text and email from EE saying the kit had been returned.

[G_Clarke]

We are having the same issue! We sent our BT/EE TV box back in September, which we never opened and also said we didn’t need it when we originally set the plan up on the phone. And now we are continuously receiving emails to say that they haven’t received it back. We have had to go out of our way to send something back which we never asked for in the first place! EE/BT as you can tell by your forums, there is clearly an issue on your end which you need to resolve. 

[Michael_D]

Hi @G_Clarke 

Welcome to the community.

I can understand your frustration when you have returned the equipment last month.

If you have the tracking information, I'd recommend speaking to the BT Account and Billing guides, who can look to get this resolved for you.

Michael

[TJIH]

We are in exactly the same position and the engineer who called also asked if we had kept the old BT equipment as our problems would then have been solved. The move to EE has been far from fault less for us. They have cancelled our complaint. Because they could not get hold of us, none of the calls went to the answer service  or rang for long enough for either of us to get to the phone, and no I do not want to get in touch with their bots. 

[Christopher_G]

Hi @TJIH 

Welcome to the community. I'm sorry to hear of your experience. 

Could you give us a little more information about what your specific problem is? Is it with returning a BT router?

We'll do our best to help you.

Chris

[TJIH]

Chritopher

i have tried replying to your email but it has been rejected by my service provider as a nonexistent address. My reply was rather long, but in short, if that is possible, I think I have solved the equipment return issue. I provided the post office track including time and place of delivery, however o comment during my complaint handling was that the change from bot to eye was purely admin, as I sat there with disconnected BT equipment and connected EE  I no longer took the complaints system seriously.  Their attempts to contact by phone seemed to reenforce that view.

[TJIH]

For ‘from bot to  eye.’  Please read. From BT  to EE 

[XRaySpeX]

@TJIH : You should be able to edit posts within 1 hour of posting.