Returning BT/EE equipment

[Markdija]

I have sent back to Bt / EE , but they keep asking for it back , I have called them twice ( takes over 40 minutes to one hour) .

I have a picture of thier posting and our certificate of posting sent in our main post office. If I get get sent a bill for this I will be annoyed , as I physically can not do any more for them , apart from come and do the job for them. Watch this space. Markdija 

[John-C]

Hi @MargaretWalton, welcome to the forum and sorry you're getting chased for equipment you've already returned.
If you've sent the equipment back more than 4 weeks ago Message us Broadband | BT Help with your parcel tracking reference and one of our guides will be happy to update this on your account.

Cheers

John 

[Averytj56]

I have sent  back my Bt equipment and recieved a text from them

Hello, BT here. Thanks for returning your kit. We'll now recycle or dispose of this equipment in a safe and environmentally friendly way.

Then I recieved a text from EE

Hi from EE.
We still haven't received your BT kit. Please send it back to avoid a charge.
You can go to ee.co.uk/go/equipmentreturns to find out how. It can take up three weeks to process your return, so if you've already sent it back, you don't need to do anything.
Thanks.

Obvious right and left don't know what's going on. 

What can one do .? ,

[Paddy-B]

Hi @Averytj56,

Thank you for posting and thank you for returning your equipment. I'm sorry if you've received text messages with conflicting information. If you send me your details, I can take a quick look to make sure the equipment has been marked as returned.

I have sent you a private message with instructions for contacting the team. 

Thanks,

Paddy

[MargaretWalton]

Thank you i think it is all sorted now did manage to get through to someone 

[Paddy-B]

Hi @MargaretWalton,

Thank you for posting back to update the thread. 

Thanks,

Paddy

[kennyeg]

I too keep being remined to return equipment to EE that I returned a month ago. I am being threatened with a £50 charge on 27 May. Can anyone help as the constant texts and letters with threats are distressing.

[Averytj56]

I have been sent Bill for £115 from bt for equipment not returned I have
not paid as I took pic of everything I returned and the item is there. What
are they doing trying to make more money when EE are supposed partners. I
have a good mind to send the new equipment back and go to sky.

[Paddy-B]

Hi @kennyeg and @Averytj56,

Thank you for posting and for returning your equipment. I'm sorry if your account hasn't been updated to show that the equipment has been returned. Please send me your details along with the proof of postage and I'll mark that as having been returned. 

I have sent you a private message with instructions for contacting the team. 

Thanks,

Paddy

[LWRFC1]

Same here had confirmation it was received but still getting reminders spent an hour today trying to talk to someone ro be told I bad been forwarded to the mobile broadband section and they couldn't help me. I just gave up. I was really happy with the deal and equipment but the appaling website and customer service is making me wonder why I bothered changing. I will definitely be letting anyone that asks about EE know this huge problem with their support. Seems they want to make you call for everything as NOTHING works online.

[John-C]

Hi @LWRFC1, sorry you're been chased for equipment you're already returned. What equipment are you getting chased to return?
Have you got the tracking ref: if so try the 'Message now' option on this page Broadband | BT Help and they'll update your account.

Cheers

John