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Reset WiFi password

Stewilson73
Visitor

Can you please help me reset the password on my WiFi router as someone's stood outside my home everyday using my WiFi 

1 SOLUTION

Accepted Solutions
JimM11
Community Hero
Community Hero

@Stewilson73 The link that you need. If you have the EE WiFi on your Hub then you need to take the different approach to it all!

Change the WiFi Password and Admin Password on Your Hub | Broadband Help | EE

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4 REPLIES 4
JimM11
Community Hero
Community Hero

@Stewilson73 The link that you need. If you have the EE WiFi on your Hub then you need to take the different approach to it all!

Change the WiFi Password and Admin Password on Your Hub | Broadband Help | EE

Chris_B
EE Community Star
EE Community Star

@Stewilson73   You know this how ?  Unless you gave them the password they cannot use your WiFi.    Are you sure they are not using a EE WiFi hotspot?  Are you sure they are not using cellular data ?  Can you see an unknown device connected to your router?    And as you’re asking how to change the password you’ve definitely not looked at any connected devices.    So how do you know that this person is connected to your WiFi connection? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

@Stewilson73 :  You don't say which router you have.

If you have 1 of EE's Smart Hub models try following Changing Your WiFi Password on a Smart Hub

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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bristolian
EE Community Star
EE Community Star

I'm a tad curious how the OP knows someone is using their WiFi.

Normally this would be visible using one of the admin panels of the router, in which case you're already halfway to finding the password option. Use of admin panels also imply some level of expertise.