Replace routers, how often? Brightbox Serial J210047430

[CJHamilton]

I am managing my mum's broadband from abroad. Do EE replace Routers regularly? I feel like mum has had hers for 12 years! Her Brightbox has Serial J210047430 on it. Appreciate any help!

[CJHamilton]

1. Sorry, yes, I forgot I was trying to logon to mum's router from abroad. Do you need the full router stats now we know mum can cope with the slow BB as she only uses an Echo Show?

2. We would like to use a faster BB when we visit, but I am guessing it will us cost more to upgrade to up to 60 Meg VDSL & be given a modern router? THANKS again!

[Mustrum]

@CJHamilton  a word of caution, whilst much higher broadband speeds are available, if the landline and number is important, do check out the upgrade options on the account pages. You would need to ensure digital voice was available, and the connection would move from the landline phone point to the router.

If your mum has an  alarm or any healthcare system you should do some further research. Also not that unless a battery backup is fitted calls will not be able to be made in the event of a power cut.

[XRaySpeX]

1. No, I don't need the router stats now as the BTw Checker shows her BB type & speeds as you were able to provide a phone no.
2. An upgrade would likely be more expensive. How much is she paying now? 74 Meg Fibre would be about £30 pm.

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[CJHamilton]

Thank you, Mustrum.  Yes, the landline is very important as a phone connection for the Wellness Check Alarm. Does this mean we cannot upgrade from ADSL to VDSL? Thanks again!

[CJHamilton]

Thanks again XRaySpeX. She is paying 45 a month for the slow ADSL, so if we can sort the fact we need to keep a landline, it may be worth upgrading to EE 40MegFTTC? Looks like 80Meg is NO-Landline. What would you advise? 

[Mustrum]

@CJHamilton   you need to get some advice from the Healthcare people, their website will no doubt have advice for what people need to do and what their options are.

As for costs, if she also has a calls package then current costs maybe OK, but like every other service these days, do your homework and research. Customer loyalty can come at a cost, but from what I have found, a call to the care team is always worth it - most of the time!!

[XRaySpeX]

80 Meg FTTC (EE's Fibre 74) & 40 Meg FTTC (EE's Fibre 37) should come with the same landline restrictions & probably cost the same. As she already has an analogue landline she should have a word with CS to see if it is possible to upgrade to legacy Fibre BB (not EE New BB) taking with her her existing landline. The rule is that no new analogue landlines may be sold.

[CJHamilton]

XRaySpeX, thanks so much for all your help, much appreciated. I wonder if your name is because you are a fan of the band 🙂