Replace ISP Modem with TP-Link Archer AX55

[Dazed_Confused]

Hi all,

I am trying to replace my Smart Hub 2 with a TP-Link Archer AX55.

EE tell me that the connection type is Dynamic IP, I have then specified the MAC Address as the same on the back of my SH2. However the AX55 will not connect to the Internet.

I have hardwired my laptop into the ONS box and it tells me there is no Internet. However when EE run a network test everything comes back fine.

Any help GREATLY received, just spent the best part of 2 hours on the phone with EE Tech Support.. shout out to Rowan for all his help and patience!

[Dazed_Confused]

Extra note:

It works when connected into the back of the Smart Hub 2 just not on it's own. Ideally I'd like to remove the SH2 from the set up.

[XRaySpeX]

What's the MAC addy of the SH2 got to do with anything? There's no need to fake it. Have you set the EE PPPoE BB username & pwd in the TP-Link? Same when you try your lappy direct to the ONT.

As you get a connection with the SH2 but not with the TP-Link or the lappy it shows the EE network test was right & there is a BB signal there. That's consistent with you not setting  the PPPoE BB username & pwd.

Smart Hub 2? Is that BT's? EE doesn't have 1.

[XRaySpeX · Accepted solution]

The EE BB PPPoE Username/pwd is the same as BT's: bthomehub@btbroadband.com /BT or blank

[Mustrum]

@Dazed_Confused   you can find the settings you need on the following Help page:

https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router 

[Dazed_Confused]

Thank you.. I was messing with the MAC because it was a requirement if I used a Dynamic IP Connection type as EE told me. However PPPoE with the username as stated above and no password has worked straight away so thank you for your assistance!

[Dazed_Confused]

Thank you, this was really helpful and worked straight away!

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.