Reduce package on contract line

Yvyv9
Visitor

‎10-01-2025 12:01 AM

Any info on reducing the package on a contract line? currently with ee and reception is poor to the point I had to put the line away.Been paying and making zero use of the line.I need to know any  chances of requiring premiums adjustment.

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3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎10-01-2025 12:14 AM

If you're still within min. contract term you can't downgrade your plan unless you 1st cancel & pay the Early Termination Fees.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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JimM11
Brilliant Contributor
Brilliant Contributor

‎10-01-2025 12:58 AM

@Yvyv9 Are you talking about Fixed Home BB or Mobile BB via a mobile router, or just straight mobile phone only?

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XRaySpeX
EE Community Star
EE Community Star

‎10-01-2025 02:27 AM - edited ‎10-01-2025 02:27 AM

What do you mean by "put the line away"?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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