Re: my payment card

Sjr24 · ‎19-07-2023

No, I have broadband with you, but I got a message through to say the payment card had expired

XRaySpeX · ‎19-07-2023

@Sjr24 In your online MyEE for BB under Billing you may edit your payment method.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Sjr24 · ‎19-07-2023

So how to I change my card?

Christopher_G · ‎19-07-2023

Hi @Sjr24

If you're not able to do this in your My EE account, I recommend speaking to our Broadband Support team. They'll be able to change it manually for you.
Chris

XRaySpeX · ‎19-07-2023

@Sjr24 In your online MyEE for BB under Billing you may edit your payment method.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP