Re-installing an Arlo doorbell

[VT01]

It seems that an Arlo doorbell can only run on a 2.4GHz connection to our EE Smart Hub 6+. 

Google AI recommends switching off the 5GHz band in the router's management page,  pairing your phone with the doorbell, then turning the 5GHz band back on. This will "lock" the doorbell's 2.4GHz connection in place and all other devices can switch back to 5GHz.

Won't band steering move the doorbell's connection?

[XRaySpeX]

Your images will not be approved while they show MAC Addys of your own devices. You need to obscure them.

[VT01]

Here is the network map with MAC addresses removed. The Arlo doorbell shows as currently connected, temporarily, but it shows as offline on the Arlo app on my phone.

Here's the extender's status:

The only things connected by ethernet cable are the Smart Hub 6+ and its fall back device.

The devices that connected at 3.30 am were a Windows PC and a Google Chromecast dongle.

This is the network map with the "disconnected" filter on:

[JimM11]

@VT01 ? the Extender status is showing as 2.4Ghz connected, do you have it too far away from the EE router to be on the 5Ghz speed.... Waiting on one posted picture to be cleared..... It cleared so does not say that it is disconnected anywhere at all.... your app is the issue, the doorbell is on the network fine.

Or is it suffering from the FW update that has been applied to both the Hub and the smart wireless device that is showing FW but ending as 91002 that may be correct for the device, Then your 4g backup device is falling off the network especially if you have it Ethernet connected.

Can you goto Advanced Wireless, then wifi extenders and see what the signal strength is showing to you for the device especially the Arlo, displayed as a XX-db lower the XX the better, my ring doorbell is around the -40db value. 

[VT01]

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@JimM11 wrote:

Waiting on one posted picture to be cleared..... It cleared so does not say that it is disconnected anywhere at all.... your app is the issue, the doorbell is on the network fine.

Can you goto Advanced Wireless, then wifi extenders and see what the signal strength is showing to you for the device especially the Arlo, displayed as a XX-db lower the XX the better, my ring doorbell is around the -40db value. 

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Jim, the router management page shows the Arlo as  connected sometimes, sometimes not, and earlier today it showed "?" (see below). I cannot see its db value, since the router can't see it right now. The broadband speed at the site of the Arlo doorbell is 10 Mbps. If the Arlo was properly connected, it would operate the chime inside the house.

[JimM11]

@VT01 Not sure were your Arlo is in respect to the position of the EE Hub, my case is due to the home layout, the triple glazed front door, heavy wooden inner fire door in between those two doors, here sit's the Powerline wifi, if not there the 2.4Ghz signal is erratic and just too weak to jump to the hallway AP and work, it gets on to the AP sometimes when i look at it, -80db just far to hard for the Ring Doorbell to work in that range..... As the crow flies AP is about 20' away from the bell push..... Wired power direct to the Ring via the old Chime so do not have to worry about weak battery strength.... How the Asus see's it all, -D is the unit at the door, - G is the garage remote 45' away, doorbell filters through the -D, you will see they all show as Ethernet connections....

Ring Doorbell

[JimM11]

@VT01 If you think that the 2.4Ghz signal is good enough which at 10Mb/s it's really close on the edge for speed signal push, then give the Compatible network a go, the Arlo may just like the WPA2-PSK a lot better than WPA3-T.

Picture cleared now, is there any chance you can move the smart wireless extender closer towards the doorbell area. Will do a quick speed test on the 2.4Ghz band latched to the Tp, will need to un blacklist the phone connection away from the Tp, will post that speed up later,

[JimM11]

@VT01 Standing outside next to the doorbell, mobile connected to the powerline network same as the doorbell, ookla speed test is 40Mb/s down and 35Mb/s up on my FF500 connection.

[VT01]

Jim, I took the Arlo off its mount and brought it into the room with the router.  The connection still isn't good with all distance removed. In the screen grab below, my phone's internet signal is strong but the Arlo app on the phone says my doorbell is weakly connected. There's also a long delay between pressing the bell and hearing the chime.

[JimM11]

@VT01 Is the battery full charged, with any device hunting for a wifi signal it will quickly start to drain the battery especially if not wired to keep power and battery charged?

Will see the posted picture as soon as it get's cleared for viewing. Would think your Arlo software would have a battery power display rate, my ring shows generally 100% but that is because it is wired up.... Just checked Ring was got April 2022, and has worked ever since that period, took a day or so to sort the wireless wifi out to it, that's all.

[JimM11]

@VT01 Your picture has cleared now, i see you have given it the name Gate, so how far is the device as the crow flies from the Extender and is it outside well away from the Home?

You should get a good signal when you bring it back into the home and close to the EE extender.... It may be automatic but know nothing about Arlo, apart from now may not be worth having one.

Please in future when you post up blank or obscure information in your pictures, you DO NOT want the public knowing anything about your devices.