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Re-installing an Arlo doorbell

VT01
Visitor

‎08-06-2026 04:31 PM

It seems that an Arlo doorbell can only run on a 2.4GHz connection to our EE Smart Hub 6+. 

Google AI recommends switching off the 5GHz band in the router's management page,  pairing your phone with the doorbell, then turning the 5GHz band back on. This will "lock" the doorbell's 2.4GHz connection in place and all other devices can switch back to 5GHz.

Won't band steering move the doorbell's connection?

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎08-06-2026 05:42 PM - edited ‎08-06-2026 06:41 PM

@VT01 : Maybe but 2.4 GHz Compatible WiFI removes the possibility.

Older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz & WPA2) & connect your problematic 2.4 GHz devices to that.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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JimM11
Community Hero
Community Hero

‎08-06-2026 06:05 PM - edited ‎08-06-2026 06:10 PM

@VT01 You try it, if it does not work then you do as your AI has advised, if that does not work or is unstable in operation then you do as @XRaySpeX has advised you to do. You cannot band steer a single band device.

What is Band Steering?

Band steering is a router feature that automatically directs dual-band devices to the most suitable Wi-Fi frequency—either 2.4 GHz for longer range or 5 GHz for faster speeds and less interference. It aims to balance network load, enhance performance, and simplify connectivity by reducing the need for manual band selection

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