Re-installing an Arlo doorbell

[VT01]

It seems that an Arlo doorbell can only run on a 2.4GHz connection to our EE Smart Hub 6+. 

Google AI recommends switching off the 5GHz band in the router's management page,  pairing your phone with the doorbell, then turning the 5GHz band back on. This will "lock" the doorbell's 2.4GHz connection in place and all other devices can switch back to 5GHz.

Won't band steering move the doorbell's connection?

[XRaySpeX]

@VT01 : Maybe but 2.4 GHz Compatible WiFI removes the possibility.

Older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz & WPA2) & connect your problematic 2.4 GHz devices to that.

[JimM11]

@VT01 You try it, if it does not work then you do as your AI has advised, if that does not work or is unstable in operation then you do as @XRaySpeX has advised you to do. You cannot band steer a single band device.

What is Band Steering?

Band steering is a router feature that automatically directs dual-band devices to the most suitable Wi-Fi frequency—either 2.4 GHz for longer range or 5 GHz for faster speeds and less interference. It aims to balance network load, enhance performance, and simplify connectivity by reducing the need for manual band selection

[VT01]

The Google AI advice worked well. The Arlo doorbell and associated chime device are running on 2.4GHz and have not fallen off, despite the doorbell's distance from the house. All other devices are back on 5GHz, and we are still getting around 150 mbps in all rooms. 

The router management page looks like trouble, but it's actually quite tame.

I did experiment with the Compatible WiFi option, but found it slowed the broadband speed in general. We still got perfectly good HD tv pictures up and downstairs, though.

[JimM11]

@VT01 Way to go, you now know what to expect, lot going on with EE Hub's and all the wifi that can be setup on them, all takes it's toll in the end.

There is the main ssid and it's associated ((hidden ssid)) those you will not see, then comp same as the main if enabled, the guest if you turn it on and finally the free for all EE WiFi that any EE customer can use unless you have opted that out!

[XRaySpeX]

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@VT01 wrote:

The Arlo doorbell and associated chime device are running on 2.4GHz and have not fallen off, despite the doorbell's distance from the house..

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It would do! 2.4 GHz is best for distance.

[VT01]

The Arlo went down again around 3am. Very frustrating. All other devices running well.

[JimM11]

@VT01 Have you looked on the EE Hub log to see what happened around that time? What did it take for the doorbell to reconnect to the wifi, did it do it all by itself. You can also look on the EE hub to find out what the rssi is to the bell, does the arlo software show that also, Ring Doorebells have the setting and that is used to determine how strong the signal to the bell is....

I have to use Tp-Link powerline wifi to reach my Ring and keep it stable on the Network.

[VT01]

The Arlo doorbell appears to be connected to the EE extender at the time this screen grab was taken. It does not appear on the network at all right now. The Arlo chime device is one of the 2.4 GHz devices.

This is the log for early this morning. I do not have the expertise to interpret it:

[JimM11]

@VT01 While your posted pictures take time to be cleared for viewing, is the Extender working and also showing as connected, lose the Extender you will lose the Arlo doorbell.....

The official from EE now.

Fix problems connecting devices to your Smart Hub Plus or Smart Hub 3's WiFi | Broadband Help | EE

Edit:-

What is connected on the Ethernet port going up/down like a yo-yo connection wise? Two devices on wifi either dropped or connected at the 3.28 and 3.30 time, the mac address is shown to you for those two devices, so they are something off your total 15 devices connected. Find the Mac's on the list and note the names.

Advance wireless then Extenders to see all about that device.... Say also what EE Hub you are using, 6+, 7+ or 7Pro are the newest ones EE wise.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

The filter on your first screen capture, set it to show disconnected devices......