Problem with tranfere to full fibre

[gazmix_1973]

I have problem too but didn't want to start a new thread as this is similar. 

I want to upgrade to FF from copper but each time I try it keeps telling me I already have BB . Tried everything and still same 

[JimM11]

@gazmix_1973 Just make sure to call the EE/BT shop and let them know to put extended time aside for your appointment you will have a lot to go through with the process and the transfer so hopefully they can take care off it all for you, also remember to have full proof as required for the visit to who you and your parent are!

[gazmix_1973]

@JimM11 ok and after we leave the shop our BB connection will remain until FTTP installation day? 

Like even though we updated to new style at shop, I'd continue with old router until FTTP day?  About a fortnight as I was told last time I contacted.

Thanks 

[JimM11]

@gazmix_1973 Yes in the real world your old stay's up working as is, then you get the new Fibre all installed, they transfer your connection to the Fibre, and the old copper fades away some short time later! 

The length off time is NOT set in stone, so anything from 14 day's to 90 day's all depending on what is going on, the shop can give you the way better idea, or you can look at the link below to see were Fibre Stand's currently with regards to your address, fill Building Number and the Postcode it should show what is to your home!

BT Broadband

[XRaySpeX]

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@JimM11 wrote:

The calling as @Matt_124 has advised then you because NOT the account holder EE will not speak to you it's just the way virtually all systems work on data protection....

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The calling as @Matt_124 advised is required for any migration from Legacy to New EE BB as instructed in the image the OP posted; not particularly cuz OP is not A/C Holder.

[gazmix_1973]

Or shop visit. Apologies for hijack thread 

[gazmix_1973]

@JimM11  not sure if this is post i asked on as can't see posts anymore. Apologies as i know someone elses post.. I called EE and they said better to call as shop workers are more trained with EE mobile not BB. It would take 20 mins on phone & transferring to New EE BB and going to FTTP all happens at same time.. He gave me his personal EE email & his work time for next week when he'd be around.. Is this the usual process & correct about shops?  Thanks 

[XRaySpeX]

@gazmix_1973 : Look in your Profile from your avatar at top R of any Community page or at the top of any of your posts to see all your posts.

[gazmix_1973]

They all been deleted,  prob as was on someone else's thread.. just responding to last night's dialogue with Jim about calling instead of visiting and what they said when I called.. Also I can't see my replies on this thread  on desktop pc, only phone. This all is a stress., doing mi head in .

[XRaySpeX]

Which have been deleted? The Community doesn't delete posts unless they break rules. You've got 9 posts in this thread alone on this matter.

[JimM11]

@gazmix_1973 All your old info is still there, just click on your name anywhere in a post and that will take you to them, as to what is best, will say i did all my mobile at the shop but that was after the BB was all done as an online fttc transfer from sky to EE, the shop was so the BB/EE Mobile would all work correctly with the one Account logon for me as the Forum was full off non working and i was not for having that as the mobiles were changing from O2 to EE, so online will take care off it all for you, the old EE account to a new EE account and the FF Full Fibre upgrade all at the same time! They will have to speak to the account holder first, pass security and then get permission for you to talk about it all and then for the account holder to agree it's all done correctly. that reason alone is why it may be better to do a shop visit, Mobile and BB is the business that they are in so shop should be able to do it all same as a phone call!