I urgently need to contact EE via email. Please help.

[archerk]

Yes,good evening,

I am continually receiving a text message telling me to that I need to return a Hub unit.

After numerous attempts to phone can you please arrange for the texts to be stopped as the equipment  that we had to return as per EE Technician who fitted our equipment.

The equipment returned is a $G Mini Hub-BT ******

It was posted back to you on 23/09/25 with the Bar code************

1/d 1-766632.

Do you support Norton Anti-Virus as I am receiving continual pop-ups saying my Norton Anti-Virus is out of date and I am being attacked by viruses.I have never had Norton Anti-Virus

I have AVG Antivirus & Internet security so do not need a second anti virus.

Many thanks

**** ******

[Mod edit: Title added, full name removed. Please do not post personal details on public forums.]

[XRaySpeX]

This user discussion forum can have no access to your specific account. You need to raise this with CS. 

[Leanne_T]

Morning @archerk 

Thanks for coming to the community. 

Please give us a call as @XRaySpeX has advised and our broadband guides will take a look into the return and get the account updated. 

Let us know how you get on 🙂

Leanne.