Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Broadband won't power on

V1kki
Visitor

‎09-04-2022 07:22 AM

@Leanne_T 

I think this happened to my broadband last night in the storm. I was watching Netflix on my iPad via WiFi and after the bit lightning and thunder it stopped working and hasn’t worked since. The box won’t power on at all. Tried different plugs etc and a lap works in the same plug socket the broadband box was plugged into. Can I get a new box posted too? 

0 Helpful
2 REPLIES 2
Mustrum
Ace Contributor
Ace Contributor

‎09-04-2022 08:14 AM

@V1kki  It will be quicker to give customer services a call.

 

0 Helpful
XRaySpeX
Grand Master
Grand Master

‎09-04-2022 09:46 AM

@V1kki : Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful