Questionable download speeds with EE Full Fibre Gigabit

[PeteC125]

Hi All,

I'm hoping someone might be able to explain something to a not-so-tech-savvy EE customer...

We're currently paying for EE's Full Fibre Gigabit broadband, which clearly advertises a 900MBs download speed with a guaranteed minimum of 700. I've not been overly impressed with the service since changing from BT and upping our speed, and numerous online speed tests on my desktop pc (Ookla and the like) consistently show download speeds of around 30MBps and uploads speeds a bit more. Nowhere near the guaranteed minimum of 700.

I'm going to guess that the 700/900 speed promise is probably just to the router only, and everything from there onwards gets slowed down?? We have the normal family use - a few phones, laptop and Xbox, but surely a full fibre broadband should be able to cope with numerous devices? What's prompted me to type this post now is that I'm currently updating  an Xbox game and right now the speed is showing a massive 8MBps. 9 hours for the update to complete, yay.

I do understand that more devices slow things down, and that an ethernet cable is better than wi-fi (the Xbox is not connected with cable, too far away from the router). But should things be this slow when we're paying for full fibre??

Many thanks,
Pete C.

[Minkey1]

@PeteC125 

What speed result did you get to the hub? If it’s in the region of mine, then all is well. Our WiFi results *within* the property are dependent on so many variables they can never be guaranteed.

I’m away at the moment so can’t retest to my tablet but I’d be lucky to get half the wireless speed I get on my iPhone, and that’s an aged 13. 

Maybe a phone upgrade is in order 😉, and - if feasible - try the game console over Ethernet?

[Minkey1]

@XRaySpeX 

Ah. He’d mentioned Fibre 900, so I assumed he had the Plus router, and appropriate app, like me.

My bad if otherwise.

[JimM11]

@PeteC125 Spec of your A14 Wi-Fi 802.11 a/b/g/n/ac, dual-band, Wi-Fi Direct, and with wi-fi 5 (AC) should be reasonable to around the 500mb/s speed, but the web manager http://192.168.1.254 and My Networks, wireless devices will show where the phone has connected to, if on the 2.4ghz band, then around the 200 mark would be expected speed wise.

Quick check on my Samsung A54 and it had jumped onto the 2.4Ghz band with a speed around the 280 mark, so would expect about 190Mb/s on a speed test or around that area. Wireless off/on forced it to decide to go back on the 5Ghz band, its the device that makes the decision were to go connection wise.