14-04-2024 08:41 PM
Hi, I started my contract with EE in February and was sent a new router. I am now on my third router. The previous router and, now this one, have stopped sending a signal through the Ethernet cable to my PC. The PC is using Microsoft Windows 11. Both the last router and this one worked ok to begin with and I was able to access the internet via the Ethernet connection (my PC doesn't have a wireless connection, only Ethernet). After a couple of weeks it completely stopped working. I have tested the ethernet connection using my wife's laptop but this doesn't work either. I have tried all the four ports, different ethernet cables, but nothing. I am still getting a wifi signal and my CCTV system which connects to the Ethernet port to send images out works too. I contacted EE technical support and the person I spoke to seemed to suugest that EE are aware of a 'problem with their routers not working with windows' . Has anyone else experienced this? Has anyone else been told this? EE technical help were not helpful and said there is nothing they can do. I later got a text stating 'my issued was resolved', it clearly isn't. I know I can set up a way to connect my PC wirelessly but I want to do it via an Ethernet cable. I didn't expect this from a new provider and a brand new router!!! Any comments appreciated. Thanks, Jeremy
13-10-2024 02:11 AM
WPA/WPA2 is not secure. WPA2 is preferable if you can't do WPA3.
13-10-2024 03:45 PM - last edited on 14-10-2024 10:16 AM by Christopher_G
Thank you for that, I tried WPA 3 but my Sky Q box drops off and won’t connect so I’ve changed it to WPA 2 and everything is perfect now.
I also downloaded a driver for my Intel Wireless Adapter n7260 which has fixed my ssid missing issues. And I’m back on WIFI 6 compatibility. It was mentioned in another post and worked a treat.
Many thanks for your help, regards
Angela