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Problems with the Ethernet connection from my router to my PC

JHaigh
Explorer

Hi, I started my contract with EE in February and was sent a new router. I am now on my third router. The previous router and, now this one, have stopped sending a signal through the Ethernet cable to my PC. The PC is using Microsoft Windows 11. Both the last router and this one worked ok to begin with and I was able to access the internet via the Ethernet connection (my PC doesn't have a wireless connection, only Ethernet). After a couple of weeks it completely stopped working. I have tested the ethernet connection using my wife's laptop but this doesn't work either. I have tried all the four ports, different ethernet cables, but nothing. I am still getting a wifi signal and my CCTV system which connects to the Ethernet port to send images out works too. I contacted EE technical support and the person I spoke to seemed to suugest that EE are aware of a 'problem with their routers not working with windows' . Has anyone else experienced this? Has anyone else been told this? EE technical help were not helpful and said there is nothing they can do. I later got a text stating 'my issued was resolved', it clearly isn't. I know I can set up a way to connect my PC wirelessly but I want to do it via an Ethernet cable. I didn't expect this from a new provider and a brand new router!!! Any comments appreciated. Thanks, Jeremy

11 REPLIES 11

WPA/WPA2 is not secure. WPA2 is preferable if you can't do WPA3.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Thank you for that, I tried WPA 3 but my Sky Q box drops off and won’t connect so I’ve changed it to WPA 2 and everything is perfect now. 

I also downloaded a driver for my Intel Wireless Adapter n7260 which has fixed my ssid missing issues. And I’m back on WIFI 6 compatibility. It was mentioned in another post and worked a treat. 

Many thanks for your help, regards 
Angela