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Problem connecting EE app to my BTHome Hub 2

Marshdkm
Investigator
Investigator

‎05-02-2026 06:10 PM

No issues connecting my iPhone but my iPad simply won’t connect. Tried everything including turning WiFi on and off and reinstalling the app. Just won’t connect.

Any ideas.

0 Helpful
3 REPLIES 3
Marshdkm
Investigator
Investigator

‎05-02-2026 06:11 PM

I ought to say that I can access my mobile details but not broadband services, apart from my contract details.

0 Helpful
Northerner
EE Community Star
EE Community Star

‎05-02-2026 07:04 PM

Hi @Marshdkm 

To be clear your iPad does not connect to WiFi  on your BT hub, or the EE app?

What broadband services are you wanting to access.

Thanks 

 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Marshdkm
Investigator
Investigator
In response to Northerner

‎05-02-2026 07:09 PM

Thanks for responding.

my EE WiFi works great and all my devices connect perfectly, including my iPad. Whilst I can connect the iPad to MyEE app, I can’t access the WiFi controls on it but I can on my iPhone. I can access the mobile information and details of my broadband contract.

just seems odd.

.

 

 

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