Printer conectivity

[Polestar2]

I am a returning customer to BT/ Now EE!!

was with Sky no issues at all except rising broadband cost.

change over activated yesterday two TVs two mobiles one IPad connected (eventually ). 
I cannot for some reason connect my HO Envy 5530 printer . It is noticing the correct broadband however refuses to actually connect I have the printer around 1 metre from the router at present as it lives in my office upstairs 

[Polestar2]

Sky model sr203 nothing too complicated .

just got off the phone from EE tele agent Guide..numerous tests **bleep** etc 

sending engineer .

not been live 24 hours .awful service .

whisked I had stayed with Sky

[Richardr66]

It seems that there are two separate issues here. The internet connexion speed is one, but it shouldn't affect whether the printer can be connected to the hub, and you should be able to print from say a computer on the same wifi network independent of the internet speed.

For the latter I've just connected an oldish HP printer to a new mesh network and it took quite a few goes before it worked. It was a pain. Have you tried using WPS? There is a push button on the side of the router and check, but I think on older HP printers you hold the wireless button down until it blinks after a few seconds. Try that a few times. Each time it will try and connect for a couple of minutes. You will then need to check it is recognized on the computer, assuming that it what you are printing from.

[JimM11]

@Polestar2 @Richardr66 There is also a WPS Toggle in the Advanced Wireless wifi settings screen, may also be worth a try all depends on how the EE Hub is setup. Your device is old, and may just require you to turn the Main WiFi off, the Comp on and see what transpires for the connection, there is a lot going on EE Wireless WiFi transmission wise with the 6+ Hub and your Printer may just not like it all in what it see's to make a decision to connect, it wants to be on a 2.4Ghz band with a WPA2-PSK key for it's comms.

@Polestar2 I moved from Sky to EE, then EE back to Sky 11 months later, from sky to now vodafone, the EE Hub had NO issues connecting anything, but it was way different back in Mar 2024 to what it is now with all the things that EE are trying to implement on it!