Well I’m relieved I’m not the only new Smart Hub Pro user with this same problem.
SH Pro installed 7 days ago, replacing a BR Smart Hub 2 on which I had some 15 or so port forwarding rules running without a hitch, a couple assigned by UpNp, the majority manually.
The new SH Pro does not list any UpNp assigned port forwarding at all, only those I have entered manually.
I run a Western Digital cloud server at home, which assigns IP and ports via UpNp, it is working fine, is accessible from the web remotely, therefore the correct ports must be open and forwarded - the WD device nor its ports are listed in the “Firewall” section.
The issue is complicated by the fact that the majority of devices connected to my network are only listed in the “My Network” tab of the SH Pro if I select the “Not Connected” option, despite them having been assigned IPs and functioning correctly on the network - bizarre!
In fact, I’ve discovered that those devices the router thinks are “disconnected”, which are actually connected, and have manually entered port forwarding or should have UpNp assigned port do NOT work when probed from the Web.
To be clear, the SH Pro is not opening ports for devices it thinks are disconnected, yet have correctly assigned IPs AND are pingable and functioning on my network.
Sorry for long post, but I’ve spent a week assigning ports, re-booting the router etc without resolving the problem. I’m reluctant to do a factory reset on the SH Pro to see if that resolves the issue, because it’ll take me a full day to set everything up again, a day I can’t afford atm.
