Our broadband has been off since 26 July as a tree fell and broke the line

[Stpmcintyre]

Does anyone have experience of having no broadband for at least 15 days and no updates from EE or BT - even the BT App still says they will fix it by 4 August.  It’s now the 10th.  They will give a non-confirmed fix date if I ring them but it keeps moving. Do they chase Openreach? How do I find out what’s actually happening.  A tree fell on the line on 26 July.  There are about 41 people affected.  This also happened in May and they took over 2 weeks to fix it then.  We are rural and have no mobile coverage so no phone, internet or TV.

[Schockwave]

@Stpmcintyre , you do have a right to compensation for not having broadband, EE should compensate you, I would make sure that they compensate for the days without broadband, other than that, it is down to Open Reach to repair it, are there any others near you suffering the same? They would also need to complain to their providers, but unless you can get satellite broadband, you will be stuck, as it has to be repaired by Open Reach.