Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Openreach Modem is no where close to a power supply

Hunzo
Visitor

‎12-12-2024 06:04 PM

We recently moved into a new home and bought a EE Broadband. In order to set it up we had to connect to a openreach modem but the openreach modem is not close to a power supply  hence. 

How can we fix this problem🙏

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎12-12-2024 06:13 PM

Do you mean an ONT (Optical Network Terminal) fixed to an inner wall to provide Full Fibre (FTTP)?

Whoever installed it should have made sure it was close to a power supply & powered it up from it before handing it over.

If it's been positioned incorrectly you would need to call CS to arrange an eng. to reposition it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP