The EE Community

New sim for gates

Hi - Renewing a BT broadband and sim only contract recently, they 'transferred' me to EE for a sim card which we use for our gates. Kept the old number but having a few issues which hopefully we can sort out. A couple of questions: -1. Other communit...

My broadband booster stopped working and can’t get EE help on the line to sortit

SIM not working

I got a replacement SIM card and phone yesterday and I can not get the SIM working it's really stressing me out and I can't call EE what can I do 

new sim not working - no data, calls, msgs

I have ordered - EE PAYG 4G Multi SIM, 25GB , £15 Subscription Pack. The upfront cost was 15 so I have thought that was for 1st month.I have got EE and 4g showing on my phone screen and it has been 24 hours ( I assume the card is active)  but there i...

Suspected Scam.

I have started getting messages. New Broadband services as a EE customer. from inbox-austin@extra.co.nz also showing I msa@communication. With a link to open a new broadband service doc.Obviously a scam. Can EE block these messages? Pete

WiFi Controls in EE APP stuck on 'Installing update'

Hi, Hoping the community will be able to help me out. I installed my new Smart Hub Plus yesterday and I am trying to get into the WiFi controls from the EE App. I've been with EE for a number of years on full FTP. Signed a new deal the other day. Int...

How does one feedback experience of using Passkeys on the EE website with video?

I have recently moved from BT to EE and found it is good that EE is using Passkeys. I also have to say not so good they are still using SMS 2FA!But the implementation of Passkeys does seem unfinished. Is there any way to feedback my experience includ...

EE Perk code not working

Hello,I've generated a new EE Perk code and trying to use it whilst upgrading my current plan. I get the following error "Code entered is not applicable with this data plan. Please beware that certain codes aren't applicable if discounts are already ...

TV without subscription when moving from BT

Hi, currently out of contract with BT, and have BTTV but box only, no subscription (can record TV, etc). Now out of contract and looking at moving to EE (BT don't seem to want to let me renew). Currently have BTTV but 'box only' package (was a user s...