Hi All,
I've done some scouring across the forum but can't see anything that covers my situation, so hoping one of you will know!
I had Openreach out today to install FTTP, they installed the ONT, junction box etc but have been unable to run the fibre to the street as the existing duct is blocked. They've said that they need a civil engineer to come out and have a look and that hopefully it will only be a few days.
I switched from Virgin via the One-Touch Switch scheme, so I understand that Virgin will continue to provide my service until EE / OR finish their installation, is this correct?
I understand that there is some compensation due for each day that the installation isn't completed, is there a time period that elapses before this comes in to force, or would this apply from today which was meant to be my Go-Live/Contract Start Date?
Finally (sorry for all the Qs), given that my existing VM contract is significantly more expensive than my new EE contract (despite being for similar speeds etc), is it normal for EE to pay the difference for the additional time it takes to get on to service (or is that included in the daily compensation above).
Thanks for your help, much appreciated!
