Hi, I upgraded my wifi from fibre 900 to the new 1.6gb gamers bundle, on the activation day (10th dec) OR engineer came out and changed the ONT over to a 2.5gb box and connected everything up. I got a text about 1.5 hours later saying my new line was ready to use. Internet was working fine until 2.40pm when it went off, I then recieved a text message at 4.10pm saying as requested my broadband was deactivated (this was for my old fibre 900). That evening I contacted EE, they told me to wait up until midnight and my new line should be active which I did. The next day (11th dec) internet was still not working, smart hub still flashing orange. Called EE again, they said they can’t see any faults and everything shows as is connected. All lights on the ONT are as they should be, call handler was as perplexed as me but said they’d send an engineer out today (14th dec). Today I recieved a text from engineer telling me my appointment was cancelled and so called EE again, explained situation, the call handler was again perplexed and stated he thought it was an EE problem and not OR due to the fact the ONT is operating as it should be. Despite this,, after being on the phone for almost 2 hours, we were unable to find a solution and he booked another engineer to visit on the 18th of dec.
I’ve gone into the hub manager and grabbed a few screenshots and I wanted to see if anyone could take a look and tell me if they are normal. The hub manager shows the internet as connected, but the hub flashes orange repeatedly no matter what. I have tried all of the usual things that EE have asked of us, but unfortunately nothing seems to work.
I am at my wits end with this problem, I have 5 sons who are all missing their Xbox’s and can’t even watch tv because everything is wifi. Our phones are also with EE and unfortunately we don’t get a phone signal in our house unless we stand at the back door which isn’t ideal, so we can’t even connect to our hotspots! I just hope this is all fixed before the Christmas holidays as I will be pulling my hair out if my kids don’t get online to play their Fortnite and call of duty over the Christmas holidays!
Thank you for reading, any help would be appreciated. You don’t realise how much broadband means until you have no broadband! 😂
