Engaged tone instead of a dialing tone after swapping to EE

[JimM11]

@Lynn632 Was there anything else involved in you BT - EE service change and when did the change over take place? What current equipment do you have?

[Daisy58]

I have the same issue since getting fibre installed on 28th October.  Have spent hours on the phone to EE, it's been solved once but has come back again.  Can't dial out but can rceeive incoming calls at the moment anyway.   Please help.

[JimM11]

@Daisy58 Your first attempt by yourself would be to power of the router, leave for a minute then power back on, takes around 5 minutes for the router to reboot and return to the Aqua light, after this try landline for both In and Out on calls.

Would also be good if you can say where your landline is plugged into, back of the router or into the remote DVA.

[Nitonboy]

Same issue here, connected to an adapter in hall as modem/router is on high shelf in living room where FTTP line comes in. 

Am getting new router/modem this week (upgrade) so maybe it will sort issue? 

[Daisy58]

Thanks for your reply.  Have not been able to access the Community forum again until now.  Yes that is the procedure I've been going through, as advised by one of the tech support people, but it is no longer effective so I am back to square one and unable to dial out.  I have a voice adaptor device which plugs into the landline and is supposed to connect itself to the router which is a few feet away.       

[JimM11]

@Daisy58 If the router and phone is so close, would you not be better to just extend the phone cord to reach the back of the router and do away with the DVA altogether, or would that be cable unsightly to you, standard adapter plug/socket's may be the way to go. May not alleviate the phone issue as this is currently suspected to be purely the current FW of the router. 

FW updates are rolling out currently but usual nothing is known to what fix etc is being done. 

[Daisy58]

Thanks Jim for getting back to me.     As you suspect, the phone cable would be unsightly as it would have to go round two door frames and the engineer warned me that it could not bend closely round the corners so would be rather obvious.   Sorry but what is FW?

[XRaySpeX]

@Daisy58 : FW=Firmware.