No internet for 2 days now

[Hells14]

This is second day with no internet  and also wifi calling, ringing them is of no help as all they say is it’s an outage power problem, think we pay a lot of money for the privilege of their internet and could at least keep us updated on how long this will continue etc is their anyone that’s in the loop and knows anything ? 

[JimM11]

@Hells14 Check if area is affected!

Fix An EE Broadband Connection Problem | Broadband Help | EE

[XRaySpeX · Accepted solution]

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@Hells14 wrote:

all they say is it’s an outage power problem 

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Are they saying that there is an outage within their BB network or it is a faulty power supply of your router? In the latter case EE has found that PSU for the SH+ router may be faulty & they are sending out replacements.

If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area.

Text HELP to 66033 to get EE to test the line & see what needs doing.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[Hells14]

Hi they say it’s local area and won’t give any update have same reply from 66033

[Hells14]

Tried 66033 all I get is fault local area hope to rectify by end of day , no updates or anything can’t get any information other than that , 

[Christopher_G]

Hi @Hells14 

Welcome to the community.

I'm sorry to hear that you have an issue with the broadband in your area. It sounds like it's being looked into by engineers and hopefully it's working soon for you.

For more detailed information, you'd need to speak with our customer support team.

Thank you for your patience so far.

Chris