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No dial tone or connection

JulieAS
Investigator
Investigator

Use a landline handset, there is no dial tone and I cannot received or make outward calls. Cannot report via mobile as I do not have one. How can I get support for this issue, EE only give Help for mobile connections, cannot see any email address to make contact.

15 REPLIES 15

 

 

@JulieAS Not on the main Forum, are you able to edit, all the world gets your details now!!!!!

Advise, please

@JulieAS Your PM has been opened if you are doing this all on a PC, the envelope top right shows and opens up all that side, i have sent a message for a MOD to sort out your posting, if you are not able to go edit it, they will blank out all your details, this is a PUBLIC Forum so open to all the Internet to see! Never ever post any details up, like leaving your front door open for anyone to use! Circle RHS with the little v in it click and if you see Edit then you can do it in the post with all your details!

@JulieAS Use the Envelope now in your postings, and send direct to @Peter_W the information, that way he will get it direct and for him only! You have one from me sitting in your queue!

XRaySpeX
EE Community Star
EE Community Star

@JimM11 wrote:

You should not have a Digital Line without another method off being able to contact Emergency services, so how did you get on that system!


Easy! There will be many in same boat! The same could always be said for years about analogue landlines but not everyone has a mobile. It is not mandatory.

@JulieAS : I presume your BB is working OK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP