No broadband connection

[rubishhelp]

Ive been on the phone and online chat. I have no line and no broadband. Just want to end contract now.  Nothing, No help or answer. Just another lot of waiting

[rubishhelp]

I'm still waiting. 1 hour 35 ins

[rubishhelp]

I wish you the best of luck. I have just cancelled the direct debit. Been calling for hours over the last few weeks.

[Rach_H]

Hi @rubishhelp,

Welcome to the Community!

I'm sorry to hear about the trouble you've been having getting in touch with the team, and I can understand your frustration. Can I just check the number you're calling, as this does seem unusual.

While we do appreciate this is a concern, we would advise against cancelling your Direct Debit without first speaking with the team, as this you would still be charged, and this could have a negative impact on your credit score.

Rach

[XRaySpeX]

@rubishhelp : Have you been given your "go live" date? When was it?

What is the name of the EE BB plan you are on including its speed? Which EE router do you have (read label or post a pix)?

This user discussion group is manned by users like yourself in their own time. You cannot expect immediate responses.

[rubishhelp]

Thank you. I've cancelled anyway. I have been cut off and ignored for a
month and a half. I've sent an email 
P

[Mod edit: removed email address]

[Schockwave]

@rubishhelp , not sure where you have sent an email, as EE do not have an email address.

[Leanne_T]

Hi there @rubishhelp 

If you need to contact us to discuss cancelling the contract, please see the Contact Us page for ways to get in touch. Our guides will be happy to help you get everything sorted. 

Thanks. 

Leanne.