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No broadband after power cut

JW8114
Investigator
Investigator

We had a power cut this morning and since then I can't reconnect our WiFi. I've tried all restarts including factory reset but it just has a green light and every 30 seconds or so a quick white flash then back to green. Can anyone help please?

15 REPLIES 15
JimM11
Brilliant Contributor
Brilliant Contributor

@JW8114 so are you saying then that it did not complete the factory reset, did you hold button for longer than 20 seconds and watch if the light sequence changed while holding button in?

Yes, held it for longer, no change to light sequence at all.

Other people who also had power cut now saying the same on Facebook. Some with EE, talk talk, Sky... others saying there's are fine though.

JimM11
Brilliant Contributor
Brilliant Contributor

@JW8114 As you have yet to say what router you have, lets just go with the suggestion that it is done, and you need to call EE CS for a replacement.

I think it's a smart hub plus.

JimM11
Brilliant Contributor
Brilliant Contributor

@JW8114 Then if the hold reset button in until you see a change on the front led does not work, it is toast and replacement required, would also pull your DSL RJ11 cable out just in case.... See the second link PSU was bad, and this could have happened to yours with the brownout when power went out. 

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