Hi
I moved from BT to EE on the 4th of September, and ever since then, I've lost caller display. It was working perfectly up until migration day (4th of Sep)
I've called up EE around 3 times since then. I had an engineer out who couldn't see any physical issues as to why it wouldn't work, but changed the equipment at the exchange to see if it would reset the service but still no luck.
The faults just then get closed off and I have to ring back up and re-report (this will be the 4th time) There is no follow up, no escalation process, the faults seem to just get lost in the ether!
So how do I get this issue resolved? Apparently it's showing as enabled on my account, but all the operators say the option is greyed out on their end so cant "disable and then re-enable". I've tried dialling *234# from the line, but I just get the message saying "this service cannot be enabled on this line" message.
Help!
