No Caller display since moving to EE

[ljt84]

Hi

I moved from BT to EE on the 4th of September, and ever since then, I've lost caller display. It was working perfectly up until migration day (4th of Sep)

I've called up EE around 3 times since then. I had an engineer out who couldn't see any physical issues as to why it wouldn't work, but changed the equipment at the exchange to see if it would reset the service but still no luck.

The faults just then get closed off and I have to ring back up and re-report (this will be the 4th time) There is no follow up, no escalation process, the faults seem to just get lost in the ether!

So how do I get this issue resolved? Apparently it's showing as enabled on my account, but all the operators say the option is greyed out on their end so cant "disable and then re-enable". I've tried dialling  *234# from the line, but I just get the message saying "this service cannot be enabled on this line" message.

Help!

[Storm500]

@XRaySpeX When you are changed to DV if you haven’t got the correct router you will be sent a new one. If you don’t want to use the EE router you could port our telephone number to a third party VOIP provider. But with BT if your in contract this will end your broadband contract and you could end up with cancellation charges.

@ljt84  You can check by looking on the back and if there is a standard phone socket, which may be covered with a sticker, you have the correct router.

[rabidherbivore]

Yes, I've had this issue and no, it hasn't been resolved. It is an issue between BT and EE. BT have no interest in resolving it. Everything is enabled on the EE side - but BT systems just don't help at all.

[Bernie45]

Hi

i also have moved from BT to EE and my caller display has stopped working. Have you managed to resolve the extremely annoying issue.

[rabidherbivore]

I've had the same problem and the same response.

[rabidherbivore]

@Bernie45  Nope - still unresolved

[rabidherbivore]

Update 21 Nov 2024:

I am told by EE technical help that they have had this problem for 2 years (YUP! me too) and state that it is "UNRESOLVABLE".

So the only way to get caller display is to change my contract (we'll put to one side the fact that my contract says I am getting caller display when I'm NOT) - so I talked to their sales team about upgrading my service. Unfortunately I live in a rural area and we get frequent power cuts so if I go onto their new EE service they can only offer VOIP, which means that if I get a power cut I will:

1. have no router and therefore....
2. have no phone line.

OR I can have an analogue line (which I have now) BUT no CALLER DISPLAY.

I have had caller display on TalkTalk and BT and whoever else has supplied my broadband and landline - so how can they not provide caller display now? The sales rep didn't know. She didn't know that the issue was UNRESOLVABLE until I told her - and she's trying to sell the contracts!

My only way to have caller display is to change suppliers (and obviously they are all going to offer VOIP (digital) and not analogue. 

Wish me luck!

[Bernie45]

Hi
Very interesting reply. Thanks. I’ve changed to a digital phone line which i assume is VOIP but still haven’t got caller display. They are on the case but I won’t know for another week what’s happening. It’s extremely frustrating after having it for 10years !!!
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