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New hub just flashing aqua?

Lloydripplex
Investigator
Investigator

‎23-08-2023 09:42 PM

Hello guys.

broadband was activated today but I’m just getting a flashing aqua ? Only just managed to plug it in tonight, is it updating its firmware or is this normal?

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11 REPLIES 11
XRaySpeX
Grand Master
Grand Master

‎23-08-2023 09:45 PM

"Go live" day can be any time up to midnight. Flashing Aqua means there's no BB signal.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Lloydripplex
Investigator
Investigator
In response to XRaySpeX

‎23-08-2023 10:03 PM

I had this text today 

 

“ Great news! Your EE service is ready to use. Plug in your broadband equipment and follow the set up instructions “

 

it was flashing yellow since I posted this but nothing has happened from it. It’s been around 30 minutes?

 

does it take a long time on the first power up?

 

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XRaySpeX
Grand Master
Grand Master
In response to Lloydripplex

‎23-08-2023 10:07 PM - edited ‎23-08-2023 10:12 PM

A little bit as it establishes your BB creds but that won't happen until you've got a BB connection.

Flashing Yellow means it's trying to get a BB connection but it shouldn't take 30 mins before it times out & flashes Aqua.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Lloydripplex
Investigator
Investigator
In response to XRaySpeX

‎23-08-2023 10:08 PM

So when and how will I know that will be? As I received the text I mentioned above this morning whilst at work?

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XRaySpeX
Grand Master
Grand Master
In response to Lloydripplex

‎23-08-2023 10:13 PM

Only when it's steady Aqua.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Lloydripplex
Investigator
Investigator
In response to XRaySpeX

‎23-08-2023 10:14 PM

This is that I mean though,

 

I received the text to say it’s ready.

 

it’s been a hour and just flashing aqua to yellow, I’ve then restarted it and it’s flashing aqua again 

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Lloydripplex
Investigator
Investigator
In response to XRaySpeX

‎23-08-2023 10:16 PM

Just to update now back to flashing yellow 

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Leanne_T
EE Community Support Team
In response to Lloydripplex

‎24-08-2023 08:09 AM

Hi @Lloydripplex 

Is the router flashing yellow this morning? 

Leanne 🙂

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Lloydripplex
Investigator
Investigator
In response to Leanne_T

‎24-08-2023 11:47 AM

Hello Leanne,

 

brodband is working. Looked at the speeds and they’re not near what we are quoted for. Gave them a call and advised to wait 3 days then check again,

 

kind regards,

brad

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