New hub just flashing aqua?

Lloydripplex · ‎23-08-2023

Hello guys.

broadband was activated today but I’m just getting a flashing aqua ? Only just managed to plug it in tonight, is it updating its firmware or is this normal?

XRaySpeX · ‎23-08-2023

"Go live" day can be any time up to midnight. Flashing Aqua means there's no BB signal.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Lloydripplex · ‎23-08-2023

I had this text today

“ Great news! Your EE service is ready to use. Plug in your broadband equipment and follow the set up instructions “

it was flashing yellow since I posted this but nothing has happened from it. It’s been around 30 minutes?

does it take a long time on the first power up?

XRaySpeX · ‎23-08-2023

A little bit as it establishes your BB creds but that won't happen until you've got a BB connection.

Flashing Yellow means it's trying to get a BB connection but it shouldn't take 30 mins before it times out & flashes Aqua.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Lloydripplex · ‎23-08-2023

So when and how will I know that will be? As I received the text I mentioned above this morning whilst at work?

XRaySpeX · ‎23-08-2023

Only when it's steady Aqua.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Lloydripplex · ‎23-08-2023

This is that I mean though,

I received the text to say it’s ready.

it’s been a hour and just flashing aqua to yellow, I’ve then restarted it and it’s flashing aqua again

Lloydripplex · ‎23-08-2023

Just to update now back to flashing yellow

Leanne_T · ‎24-08-2023

Hi @Lloydripplex

Is the router flashing yellow this morning?

Leanne 🙂

Lloydripplex · ‎24-08-2023

Hello Leanne,

brodband is working. Looked at the speeds and they’re not near what we are quoted for. Gave them a call and advised to wait 3 days then check again,

kind regards,

brad