Community Activity

Poor broadband customer experience

I have had 2 very poor experiences with my broadband account in the past 8 months. Firstly, EE couldn't close my legacy account correctly and continued to bill me incorrectly for a service I wasn't using. I took it to the Ombudsman and won, as they w...

BT1984 by Explorer
  • 31 Views
  • 3 replies
  • 1 Helpful

iPhone11 to 14

I am on a monthly sim only contract with EE. I currently have an iPhone 11.  I’ve just bought an iPhone 14 from my friend. To use this I now need to have an eSIM and no longer use my physical sim ? how do I go about this? Do I do it through my iPhone...

sjm750 by Contributor
  • 26 Views
  • 2 replies
  • 2 Helpful

Something's gone wrong

I had to download the EE app and make a new account and then link my mobile to this account, and it still won't let me manage my bills - it just shows up with the 'Something's gone wrong' message. Anyone else dealing with this?Can EE please fix this ...

annyed27 by Explorer
  • 15 Views
  • 1 replies
  • 0 Helpful

Watch all Roland-Garros via Red Button

What is the Connected Red Button? The Connected Red Button service on EETV gives you access to additional live TNT Sports content and interactive features exclusively through discovery+. Features include: More To Watch railTimeline MarkersEvent Alert...

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JordanTA by EE Knowledge Specialist
  • 1088 Views
  • 10 replies
  • 3 Helpful

Telephone contact number

Anyone got a phone number for new customers. I've ordered EE TV & Broadband and it's been a month and they still haven't connected me up on the Broadband, I need to speak to someone as the website is pants! 

Smart Hub SH32B and printer

I’m having trouble finding a laser printer that will work with 5G. I have the Smart Hub SH32B, is this dual band? I don’t understand much about the technical stuff, but someone told me that all I need do is enter 2.5ghz (?) when setting up a printerT...

Jandy54 by Explorer
  • 54 Views
  • 4 replies
  • 3 Helpful

Lost Mobile number after accident and abroad, timed out

Good day to all, Awhile ago my phone was stolen in Spain, the account lay dormant, I'd paid the bill eventually although it was to late to secure my phone number. I asked for the reissue, I'd had accident and got better, losing emails and numbers was...

App sign in

The EE app is one of the most frustrating ever. Every time I try to check something simple I go round and round in circles entering codes sent to my e mail and then my phone, then my products don’t show. When I try to (re) link them it doesn’t let me...

ChrisQ by Visitor
  • 12 Views
  • 0 replies
  • 0 Helpful