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New connection 6 days ago, now keeps dropping signal

Sidney2019
Visitor

‎06-10-2024 09:30 AM

I have switched over to a new plan using the smart hub 6 days ago. Most of the week it has been running fine but three times now the signal has just slowed and then stopped. If I switch the router on and off then it comes back.

Any ideas?

0 Helpful
2 REPLIES 2
JimM11
Brilliant Contributor
Brilliant Contributor

‎06-10-2024 10:01 AM

@Sidney2019 What model of router do you have? And what was involved in your new plan switch?

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XRaySpeX
EE Community Star
EE Community Star

‎06-10-2024 12:11 PM

Which EE BB plan are you on? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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