Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am **bleep**ed off now with my internet as every night around the same time it always go off line and it take forever to get back online
Any idea when we’ll be able to access accountsagain and make payments? Been trying since around 23:00 09/10/25 to no avail…
I am moving home and contacted EE today to discuss moving my broadband. They have informed me that the MBPS is going to be under half of what i currently get. Currently getting 112MBPS and the say I will get 36MBPS and for the same price. I have fo...
Hi everyone,I was upgraded to the EE Smart Hub Pro and WiFi Pro units this week on my 1.6Gbps service. Very impressed so far and definitely notice the difference over the Smart Hub Plus. It's also so far resolved a disconnection issue I was seeing on...
Wondering if anyone can assist please.Since getting Heatmiser smart heating controls a few years ago, which consist of a Heatmiser NeoHub, that connects directly to my EE router with a ethernet cable and a wireless Heatmiser thermostat, I have been f...
It is getting impossible to connect an XTU MR03 camera to full fibre 100mb I have tried next to the router and away from the router and cancel the 5gh only the 2.4gh on main& compatible.On a samsug A15cloudedge.Thinking of changing my broadband once...
Received text today from EE saying:Hi it's EE here.We've found that some of our power adaptors on some of our Smart Hubs may stop working sooner than expected. They're not dangerous, but they can fail over time.To make sure you're not affected, we've...
When I go into my online BB a/c I can't see my BB bill anywhere. I was easily able to see it in previous months all this year.Under Manage broadband the links or pointers I can see are:Upgrade NowSee how to save with EE OneYour speeds explainedWifi C...
So, moved to EE from Virgin 1gb package , after 24 months they were just asking too much on cost and I got a deal through EE. Never had an issue with Virgin, speeds were always stable via ethernet and wifi, no jitter or intermittent losses, and with ...
For the past couple of weeks I've noticed my download speeds dropping significantly during evening peak hours around 6-10pm ish. I pay for the 1600 Mbps service with a minimum guaranteed 1300 Mbps speed.I've logged speedtest results for the past cou...
