EE routers and DHCP

[huggons]

Wondering if anyone can assist please.

Since getting Heatmiser smart heating controls a few years ago, which consist of a Heatmiser NeoHub, that connects directly to my EE router with a ethernet cable and a wireless Heatmiser thermostat, I have been facing lots of issues with the smart heating controls.

Heatmiser suspect that the issue is with the EE router and DHCP release times.

This has been the same issue over the years and I have had the exact same issue when connecting the Heatmiser NeoHub with an ethernet cable to the white EE smart hub 2 router and the EE smart hub plus router and the EE smart hub pro router, over the years.

Can anyone comment on the DHCP release time for the routers and have any thoughts if this could indeed be the underlying issue, as Heatmiser support suspect?

Any help would be much appreciated.

Cheers 

Steve

[Mustrum]

@huggons   sounds like total bs. 

Does the Heatmiser your the router WiFi or does it have its own or use some other method to talk to each other?

[huggons]

Thanks.

The Heatmiser NeoHub plugs into the router with an ethernet cable and this is the only way for it to connect.

[chistery]

Can you move to a static IP instead and see if that helps, or a manually assigned DHCP IP?

DHCP should be verifying that the device is offline before releasing an IP, it doesn't just release it. If a device still responds, it will renew the IP and you shouldn't have any interruption to the connection.

[huggons]

Thanks.

How can this be setup with the EE smart hub pro router?

[Mustrum]

@huggons   yes, but you also said "and a wireless Heatmiser thermostat"

But I do not follow why DHCP release times would cause an issue, it is a feature every router has. Have they asked to use a static IP, or use the same IP?

[huggons]

Thanks.

Heatmiser said that they suspect that the DHCP release time in the EE router was causing the issue and I would need to look into how to change it, to prevent it from causing the issue.

[Mustrum]

@huggons  I don't have a recent EE router, but going to the advanced section and on the netwoek map, clicking or right clicking on the IP /Name of the Heatmiser may give the option of always use this IP - or at least it does on some.

But if they are giving you no other reason then I would thing it is BS.

What issues are you having, and are they consistant?

[huggons]

Thanks.

Intermittent issues, with no pattern, rhyme or reason, which doesn't help.

[Mustrum]

So DHCP happens on a regular basis, so if it was an issue you would expect a regular pattern.

Just been looking at Trustpilot reviews, people either love it or hate it, not so much inbetween. But like you issues not some much related.