New EE SuperHub delivered, but missing Cables

[JP01]

Currently moving from BT to EE Broadband, New EE Hub recieved, but missing cables. Am I in order to keep the missing cables from my BT Hub, before returning the hub

[Mustrum]

@JP01   that is unusual, but yes you can just use existing cables.

[Leanne_T · Accepted solution]

Hi @JP01 

Thanks for coming to the community. 

If you have missing equipment, please get in touch with our broadband guides who will get this looked into for you 🙂

Let us know how you get on. 

Leanne. 

[JP01]

Courrently with BT on Halo3+ and new equipment from EE doesnt match my existing set up. No Hybrid Connect sent out either, and cables missing from Hub. Still waiting for activation due today 11/12/24

[JP01]

Still awaiting activation of EE Broadband, and arrival of EE Hybrid Connect which hasnt been sent out. New hub missing a Grey Connector

[Mustrum]

@JP01   this is not customer services, no one has account access or knows who you are.

Did you ring customer services ?

EE Broadband uses the same settings in the router, so the move should be seemless.

[JimM11]

@JP01 The hybrid connect you have will work with both routers.