EE TV Box Pro

Chapman7709 · ‎04-02-2026

So I've had a new order and most of the bits of equipment have been delivered. I am missing my TV Box Pro. I called and they said they would send one out, i haven't received any confirmation of this and my service has already gone live.

1. Do i need to chase this?

2. Am i entitled to comp as i am now paying for a service i am not able to fully use?

Thanks

DarrenDev · ‎04-02-2026

The system shows you already have a TV Box Pro from when you were with BT, so one won't be sent and the system won't allow an order for one to be sent. There are no pending deliveries on your account.

Additionally, the system shows you have connected the TV Box Pro that you already have, and therefore have full access to the service.

View solution in original post

XRaySpeX · ‎04-02-2026

1. Yes.

2. Compo is only paid for the complete breakdown of the essential BB service, not for issues in the home.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

DarrenDev · ‎04-02-2026

The system shows you already have a TV Box Pro from when you were with BT, so one won't be sent and the system won't allow an order for one to be sent. There are no pending deliveries on your account.

Additionally, the system shows you have connected the TV Box Pro that you already have, and therefore have full access to the service.