EE Tv box buffering and freezing

[Thesource]

Any fix for the constant buffering and glitches whilst watching live programmes through EE TV? Been with EE for months and tv is unwatchable. Connected via broadband as too far away to connect via cable. All apps work fine with no buffering so clearly a fault with the box itself. Really fed up with it and want to cancel. Can I arrange an engineer to agree to cancellation? 

[Chris_B]

@Thesource  Have you reported this back to customers support?   

[Thesource]

No, is the only way to do that by ringing up? 

[Lesley_W · Accepted solution]

Hi @Thesource 

Thanks for coming to our community.

Our TV technical team are only available over the phone. You can see ways to contact them here Contact Us To Request Technical Support for EE TV.

Hope you get sorted.

Lesley

[Finners1970]

I recently had a router upgrade to WiFi 7, ever since ALL my TV boxes keep freezing literally every 5 minutes. It is making watching TV on them impossible. I am currently paying for subscription channels I can’t watch.

I HAVE followed all of the troubleshooting suggestions, including full factory resetting all three of my boxes meaning I have lost all of my recordings.

Can someone please contact me before I start looking at alternative providers.

[Katie_B]

Hello @Finners1970. 

Welcome to the community. 

I am sorry to hear you have had to complete a full factory reset and lost all your recordings. 

Have you reported this to our technical care team?

If not I would recommend giving us a call.

The team will do all they can to get this sorted for you as soon as possible. 

Katie