EE Tv box buffering and freezing

[Thesource]

Any fix for the constant buffering and glitches whilst watching live programmes through EE TV? Been with EE for months and tv is unwatchable. Connected via broadband as too far away to connect via cable. All apps work fine with no buffering so clearly a fault with the box itself. Really fed up with it and want to cancel. Can I arrange an engineer to agree to cancellation? 

[Chris_B]

@Thesource  Have you reported this back to customers support?   

[Thesource]

No, is the only way to do that by ringing up? 

[Lesley_W · Accepted solution]

Hi @Thesource 

Thanks for coming to our community.

Our TV technical team are only available over the phone. You can see ways to contact them here Contact Us To Request Technical Support for EE TV.

Hope you get sorted.

Lesley