New EE Super Hub - ‘Split Pair’ issue

[ISW]

I recently renewed my contract and was sent the new super hub. First mistake was to allow the app to copy across connections to my old router as it changed the ID of the new router to the old one and that seemed to trigger a fault that EE stated was external to the property. 3 Open reach engineer visits, numerous phone calls and 2 SH+ hubs later - all of which the Open Reach guys determined the issue was a ‘split pair’ fault with the router (after running internal and external checks all the way back to the network box a mile away). EE still won’t have it that it’s a fault with the new routers as their equipment records it as an external fault. I have reconnected my old EE router and the OR engineers ran all the same tests finding no faults! Having had a right performance to get the new square WIFI discs (One at a time) as my old round discs were not compatible with the new SuperHub plus routers, I had to reconnect all my old WiFi discs as the new square ones being WIFI6 are not compatible with the older SuperHub router. Still waiting for EE to accept there is a problem with their new router…….

[XRaySpeX]

Post the Home > Status page from the SH+.