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Need to change appointment of installation

Amina38
Visitor

I need to change engineer appointment of broad band installation. So how I can do

15 REPLIES 15
XRaySpeX
EE Community Star
EE Community Star

You need to phone CS & make another appointment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Toni1231
Visitor

Hi need to change my appointment please it’s on the 14th fed 

Neil-O
Former EE Employee

Hi @Toni1231 welcome to the community. You can change this yourself on the EE order tracking link. You'll need to log in with your EE ID or use your order reference and postcode.

Thanks

Neil

carolmo66
Visitor

Could you please change my appointment to a Monday please I’m. It available on other days 

Mustrum
EE Community Star
EE Community Star

@carolmo66  Why not click on the link in the previous answer and do it yourself?

Or you will need to give customer services a call.

Bunkbeds100
Visitor

I need to change to time of my engineer visit on Fri 5th July 

@Bunkbeds100 : You need to phone CS & make another appointment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
11EE51
Visitor

I need to change appointment from 6 August. 
I spent a lot of time yesterday using your appointment system and you kept changing it to a date I am not available!! 
Not exactly a good start to our relationship. 
I am available 8-1 on most Mondays and Fridays. If you suggest date I wil confirm. 

Mustrum
EE Community Star
EE Community Star

@11EE51  like all the other answers, you need to call the Broadband Care team, there is no customer account access on here.