Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Delayed installation, Help needed

JayG33
Investigator
Investigator

‎20-05-2026 05:18 PM

Hi mods. 

My new fibre installation is delayed and it's affecting my work. Can an escalation manager please look into my order details to see if an appointment pull forward is possible? Thank you. 

JAMES
0 Helpful
5 REPLIES 5
Northerner
EE Community Star
EE Community Star

‎20-05-2026 06:00 PM

Hi @JayG33 

You'll need to speak to EE CS on 150 directly. 

https://ee.co.uk/help/contact-ee

 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
JayG33
Investigator
Investigator
In response to Northerner

‎20-05-2026 06:44 PM

I have tried that and been told that's an Openreach issue. I can't get them to speak to me as an end user so was hoping EE would ask them to expedite my request. 

JAMES
0 Helpful
JimM11
Community Hero
Community Hero
In response to JayG33

‎20-05-2026 09:02 PM

@JayG33 Past experience nothing get's pulled forward on an install, it only every get's delayed further in time. What is it that you are having done ie existing system upgrading to a new FF connection, or nothing at present waiting on an install to happen?

JayG33
Investigator
Investigator
In response to JimM11

‎21-05-2026 12:23 AM

Thanks for the reply. I am upgrading an old copper connection to brand new Full Fibre, so I am waiting for the full physical install. Hopefully an official EE moderator can drop by this thread soon to look at my options!

JAMES
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to JayG33

‎21-05-2026 01:31 AM - edited ‎21-05-2026 01:32 AM

Your only option is to keep on at CS for them to set an installation date. It can't be escalated from this user discussion forum.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful