My first bill has extra charges

Rakesh8741
Visitor

Recently, I had new broadband connection to my home. The employee of EE said you no need to pay delivery fee and any installation fee but now, my bill has generated and they didn't waived off. 

2 REPLIES 2
Mustrum
EE Community Star
EE Community Star

@Rakesh8741  you will need to give the broadband care team a call, there is no account access on the forum.

 

 

Contact us about your broadband and landline

Call us

Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

 
From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Text relay and sign language services

 
To make a text relay call using the Relay UK service, dial 18001 in front of the following number:
 

07953 966 150

 
Contact us through a sign language interpreter
Schockwave
EE Community Star
EE Community Star

@Rakesh8741 , have you checked the breakdown of your bill? This should show what you are being charged and why, otherwise speak to customer service billing department, they should be able to help-.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.