My android and smart doorbell not connecting to WiFi for 2 days

[Olaide1]

My android stopped connecting to WiFi whenever I’m not in the same room with the router. I thought this was a problem with the router but my wife’s iPhone and tablet connects fine even from the other floor upstairs.

Doorbell also seems to be disconnected but connects fine when I brought it into the same room as the router.

This issue only started 2 days ago. Everything was fine before then.

please advise.

[XRaySpeX · Accepted solution]

@Olaide1 : Older devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz & WPA2) & connect your problematic 2.4 GHz devices to that.

[rhialto]

You may be experiencing the same issue as this:
Smart Hub Pro issues on both 2.4GHz & 6GHz - no amount of factory resets helps - The EE Community
It's speculating but something may have changed on the router recently that is causing connectivity issues on older devices or devices that rely on the 2.4GHz band. It seems that way on mine and this started recently.

[Northerner]

Hi @Olaide1 

What android device. 

Have you intelligent WiFi on this device.

Thanks 

[Olaide1]

Thank you so much @XRaySpeX .

This fixed the problem. I am just surprised because I never had any of my devices on the Compatibility network.

Thank you so much for your help.

[Olaide1]

Samsung A04e

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.