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My WiFi has been terrible in the last three weeks

Connord812
Explorer

Me and my partner changed internet provider earlier this year to EE and so far they have been great, but three weeks ago it really really slow we can barely watch a movie on netflix, we live alone so we not using any more then usual. Is this to do with the summer holiday?

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

Which EE BB plan are you on? What EE router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bristolian
EE Community Star
EE Community Star

Are wired connections equally affected?

It could be an in-home wireless issue if so.

wessex-mario
Investigator
Investigator

Have you done a network scan to check what other wireless networks are in your area?
If there are many neighbours all trying to use the limited channels then this could be the cause, especially if they've also  started streaming or gaming. Modern routers will automatically channel hop to use a free channel if one is available, but if your locality is congested, wireless can slow down dramatically.

If you can route a cable, it would be far better if you had a wired ethernet connection between your router and TV rather than wireless. Wired is both faster and interference free.