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Moving my BT landline number to EE

Marye80
Investigator
Investigator

Hello, 

I have made several calls to EE customer service to try and get my BT landline ported to my new EE digital service, moved from BT to EE on 05/02/25 and asked to keep old landline number (which I’ve had for fifty years) was given a temporary digital number but can not seem to get old number back and am worried about a 30 day window I have heard about, the telephone number is used for bank codes and keeping in contact with many old friends and relatives and am at my wits end and desperately want this resolved 

11 REPLIES 11

Hello, just an update, old landline number ported back on 7th March, had to reboot router on day,  all working now! 

JimM11
Brilliant Contributor
Brilliant Contributor

@Marye80 And they say patience is a virtue, although it should not happen it's got to be kept on top off as you have found out. Thanks for keeping the Forum informed.👍