Moved home on 12th July, to a new build with pre-installed Openreach FttP. Two weeks later my broadband (Full Works) package is still not working. The broadband was finally activated on 22 nd July.
I’ve spent over 20 hours speaking to guides and technical support, and nothing has helped.
TV box not linking to broadband or terrestrial/aerial channels. Smart Hybrid hub and Smart WiFi not pairing with the hub.
So much for ‘Just plug in at your new address and you’re off’.
An absolutely despicable way to be treated as a decades long customer. To resolve issues (that are as yet unresolved) my existing contract had to be cancelled, but is still open via the app. A new contract with a new email address has been set up, which also is active on the app, but doesn’t have linked products.
The entire experience has been a **bleep**-show of gargantuan proportions.
Would I recommend EE for a home move?
Not even if they refunded every penny I’ve spent in the decades I’ve been a customer.
