Missing IPv6

Brian160
Established Contributor
Established Contributor

I have just transferred from BT, where I had IPv6 working. It has disappeared with the transfer to EE and the EE hub. Why might that be? Is it fixable?

1 SOLUTION

Accepted Solutions
Brian160
Established Contributor
Established Contributor

Engineer came and faffed around for an hour or so. Achieved nothing. Still no IPv6 although the hub says it's on. Two hours later I phoned EE and the 'guide' asked loads of stupid questions. She put me on hold and while I was waiting, IPv6 magically appeared. The guide said she didn't do anything to make that happen. I'll never know! Anyway, I now have IPv6 working but the CHOP3-800 error message from the hub manager may reappear later.

The guide did say that if I continue to have problems the next step is probably to replace the router. I wanted the engineer to do that this morning but he said he wasn't authorised to do that. He wasn't from Openreach or Qube. He was from Circet.

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21 REPLIES 21
XRaySpeX
EE Community Star
EE Community Star

You should have IPv6. Is ULA Enabled under Advanced > IPv6 > Config on the router?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Brian160
Established Contributor
Established Contributor

ULA is not enabled. That's how it came out of the box so I assumed that was the correct setting.

 

XRaySpeX
EE Community Star
EE Community Star

Then enable it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Brian160
Established Contributor
Established Contributor

I enabled it. No difference. Still no IPv6 connectivity. Do I need to do anything else?

 

@Brian160 Check if the hub has indeed been assigned from EE, if not reboot it since you have made some changes.

https://www.whatismyipaddress.com/

 

Mustrum
EE Community Star
EE Community Star

@Brian160   if you still have your BT hub give that a go, no changes needed, setting ae the same on EE.

Brian160
Established Contributor
Established Contributor

I sent the BT hub back a couple of days ago so I can't swap it back in. The EE hub says IPv6 is enabled, but it's simply not working. Transferring from BT to EE has been a nightmare and this is the last issue to be resolved. I guess I'll just have to spend yet another hour on the phone to them.

I've even done a factory reset. That hasn't changed anything.

@Brian160 Sorry do not have an actual screen shot but this is how it looked on an older FW release but it mat be the same, take a look.

EE Smarthub+ SH31B IPv6 screen from pdf older FWEE Smarthub+ SH31B IPv6 screen from pdf older FW

Brian160
Established Contributor
Established Contributor

@JimM11  All I can see is a triangle! Could you repost?