27-07-2025 01:37 PM
I have just transferred from BT, where I had IPv6 working. It has disappeared with the transfer to EE and the EE hub. Why might that be? Is it fixable?
Solved! See the answer below or view the solution in context.
29-07-2025 02:27 PM
Engineer came and faffed around for an hour or so. Achieved nothing. Still no IPv6 although the hub says it's on. Two hours later I phoned EE and the 'guide' asked loads of stupid questions. She put me on hold and while I was waiting, IPv6 magically appeared. The guide said she didn't do anything to make that happen. I'll never know! Anyway, I now have IPv6 working but the CHOP3-800 error message from the hub manager may reappear later.
The guide did say that if I continue to have problems the next step is probably to replace the router. I wanted the engineer to do that this morning but he said he wasn't authorised to do that. He wasn't from Openreach or Qube. He was from Circet.
27-07-2025 01:43 PM - edited 27-07-2025 01:48 PM
You should have IPv6. Is ULA Enabled under Advanced > IPv6 > Config on the router?
27-07-2025 01:51 PM
ULA is not enabled. That's how it came out of the box so I assumed that was the correct setting.
27-07-2025 01:53 PM
Then enable it.
27-07-2025 02:16 PM
I enabled it. No difference. Still no IPv6 connectivity. Do I need to do anything else?
27-07-2025 03:21 PM
@Brian160 Check if the hub has indeed been assigned from EE, if not reboot it since you have made some changes.
https://www.whatismyipaddress.com/
27-07-2025 03:26 PM
@Brian160 if you still have your BT hub give that a go, no changes needed, setting ae the same on EE.
27-07-2025 03:44 PM
I sent the BT hub back a couple of days ago so I can't swap it back in. The EE hub says IPv6 is enabled, but it's simply not working. Transferring from BT to EE has been a nightmare and this is the last issue to be resolved. I guess I'll just have to spend yet another hour on the phone to them.
I've even done a factory reset. That hasn't changed anything.
27-07-2025 04:30 PM
@Brian160 Sorry do not have an actual screen shot but this is how it looked on an older FW release but it mat be the same, take a look.
EE Smarthub+ SH31B IPv6 screen from pdf older FW
27-07-2025 04:38 PM
@JimM11 All I can see is a triangle! Could you repost?