Missing IPv6

[Brian160]

I have just transferred from BT, where I had IPv6 working. It has disappeared with the transfer to EE and the EE hub. Why might that be? Is it fixable?

[JimM11]

@Brian160 The community stars have to approve, like @Mustrum etc then you will see, not an instant for you to view!

[Mustrum]

@JimM11  @Brian160   there you are, should be able to see it now.

[Brian160]

@Mustrum @JimM11 A factory reset hasn't helped. ULA disabled and enabled doesn't help. EE technical support here I come. Thanks for your suggestions.

It should have worked out of the box! So maybe it's the box.

[JimM11]

@Brian160 What did the iP link above earlier return only ip4 address? Not sure when the wan is updated my be every 24hrs, but off/on router and factory reset should poll it, do not have an EE router so cannot test the radius server for you! 

You are using a EE Router as i do not see mention off it?

https://ee.co.uk/help/broadband/getting-started

[Brian160]

@JimM11 All the checkers say I don't have IPv6. I only have an IPv4 address.

The router is a brand new EE one. It says IPv6 is enabled! I don't have the old BT router any longer so I can't swap it back in to check. I do know that I had functioning IPv6 before changing to EE.

[JimM11]

@Brian160 Look at the link and say which one you have from the pictures!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

[Brian160]

It's the Smart Hub Plus

[JimM11]

@Brian160 Thank you, that EE Router 100% has iPv6 on it, so if you are NOT being assigned switch your router off for a couple hours to see if it can path different and get an updated IP, make sure to note the previous IP4 you got!

[Brian160]

EE have decided to send an engineer out to fix it. I think they'll end up just changing the router, but we'll see.

[Mustrum]

@Brian160    will be interested to see what an engineer will do.

Do you have an 0900-1300/1300-1800 appointment or a two hour window?

The first will be Openreach, the latter Qube.

From everything you have done so far it would appear either a faulty router, or  a a coifing error.

Either way, do let us know how it goes, not heard of this issue before. Even the older legacy accounts seem to get IPv6 these days.